PartApp Refund Policy
At PartApp, we strive to provide the best institute management services. This refund policy explains our approach to refunds and cancellations to ensure transparency and fairness for all our users.
Last Updated: August 12, 2025
1. Service Cancellation Policy
You may cancel your PartApp subscription at any time through your account settings or by contacting our support team at support@partapp.in. Upon cancellation:
- Your service will remain active until the end of your current billing period
- No additional charges will be applied after cancellation
- You will retain access to all features until your subscription expires
- Your data will be preserved for 30 days after cancellation for potential reactivation
2. Refund Eligibility
We offer refunds under the following circumstances:
30-Day Money-Back Guarantee
New customers can request a full refund within 30 days of their initial subscription if they are not satisfied with our service. This applies to first-time subscribers only.
Service Unavailability
If our service is unavailable for more than 24 consecutive hours due to technical issues on our end, you may be eligible for a prorated refund for the affected period.
Duplicate Charges
In case of duplicate or erroneous charges, we will provide a full refund for the incorrectly charged amount within 3-5 business days.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Requests made after the 30-day money-back guarantee period (except for service unavailability)
- Cancellations due to violation of our Terms of Service
- Partial month usage - we do not provide prorated refunds for partial month cancellations
- Third-party payment processor fees (these are non-recoverable)
- Custom development or setup services already provided
4. How to Request a Refund
Contact Support
Email us at support@partapp.in with your refund request
Provide Information
Include your account details, subscription information, and reason for the refund request
Review Process
Our team will review your request within 2 business days and respond with our decision
Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method
5. Refund Processing Time
Once a refund is approved:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-7 business days
- UPI/Net Banking: 1-5 business days
Note: Processing times may vary depending on your bank or payment provider. PartApp is not responsible for delays caused by third-party payment processors.
6. Subscription Downgrades
If you wish to downgrade your subscription plan:
- The downgrade will take effect at the start of your next billing cycle
- You will retain access to premium features until the current billing period ends
- No refunds are provided for downgrades, but you won't be charged the higher amount in the next cycle
7. Contact Information
For any questions regarding refunds or to request a refund, please contact us:
Email: support@partapp.in
Phone: +91 8921978481
WhatsApp: +91 8921978481
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
8. Changes to This Policy
PartApp reserves the right to modify this refund policy at any time. We will notify users of any significant changes via email or through our platform. Continued use of our service after policy changes constitutes acceptance of the updated terms.
This refund policy is governed by Indian law and any disputes will be subject to the jurisdiction of courts in Bangalore, India.
PartApp Private Limited
Registered in India
Email: support@partapp.in
